Frequently Asked Questions
Everything you need to know about your Tigerlily shopping experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply use our online portal to generate a prepaid return label.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Do you offer sustainable packaging?
Yes, at Tigerlily we are committed to the environment. All orders are shipped in 100% compostable mailers and recycled tissue paper.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Can I change or cancel my order after it's placed?
Because we process orders quickly, we can only allow changes or cancellations within 60 minutes of purchase. Please contact our support team immediately for assistance.